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Shipping policy

Last updated: 11 septembre 2026

This Shipping Policy applies to orders placed on www.parisliss.com.

1. Seller identity

The website www.parisliss.com is operated by :

KASSIDI M'hamed EI
Sole trader
SIREN : 814 805 479
SIRET : 814 805 479 00031

Trading name : PARIS LISS

Registered office:
6B route de Vienne
69320 Feyzin
France

Logistics and returns address:
PARIS LISS ( O.Kassidi )
A CHACUN SON BOX
3 rue Saint-Paul
89100 Sens
France

Email: contact@parisliss.com
Telephone / WhatsApp : +33 780 930 930


2. Delivery areas

Paris Liss delivers to the destinations offered at checkout.

Available methods and rates may vary depending on:

  • the destination country;

  • the parcel weight;

  • the order value;

  • the selected carrier;

  • the options offered at checkout.

If a destination is not offered at checkout, this means that no delivery method is currently available for that area.


3. Order preparation

Orders are prepared in France.

Paris Liss makes every effort to prepare orders promptly after payment has been confirmed.

When a statement such as “Dispatch within 24 hours” is displayed on the website, it refers to the usual time required to prepare and hand the parcel over to the carrier on business days.

This statement does not mean that the parcel will be delivered to the customer within 24 hours.

Orders placed:

  • at weekends;

  • on a public holiday;

  • during a promotional period;

  • or during a period of high activity;

may require additional preparation time.


4. Delivery methods

Available delivery methods are displayed at checkout.

Depending on the destination and available options, Paris Liss may offer in particular:

  • pickup-point delivery;

  • home delivery;

  • express delivery;

  • locker delivery;

  • any other service available at checkout.

The customer freely chooses the delivery method that suits them before confirming the order.


5. Delivery charges

Delivery charges are shown before the order is finally confirmed.

They depend in particular on:

  • the carrier;

  • the selected delivery method;

  • the parcel weight;

  • the destination;

  • and any current promotional offers.

Where free delivery is offered above a certain amount, the applicable conditions are stated on the website.


6. Delivery times

Times displayed at checkout are estimates.

They generally include:

  • preparation time;

  • followed by the carrier's transit time.

Transit times begin when the parcel is actually taken into the carrier's custody.

Delays may occur due to circumstances beyond Paris Liss's control, including:

  • perturbations the carrier;

  • periods of high activity;

  • weather conditions;

  • strikes;

  • public holidays;

  • customs issues;

  • force majeure.

Where no specific time has been agreed, the statutory rules applicable to consumer delivery remain applicable.


7. Order tracking

Where tracking is available, tracking information is sent to the customer by email, SMS or directly by the carrier.

The customer is encouraged to monitor the progress of the parcel regularly.

If there appears to be an issue with tracking, the customer may contact our customer service team at:

contact@parisliss.com


8. Pickup-point or locker delivery

When the customer chooses a pickup point or locker, they must collect the parcel within the time specified by the carrier.

If the parcel is not collected in time, it may be returned to Paris Liss.

An uncollected parcel does not automatically constitute a request to withdraw.

If the parcel is reshipped, new delivery charges may be requested where the return resulted from the customer's failure to collect it.


9. Delivery address

The customer is responsible for the accuracy of the address provided when placing the order.

In particular, the customer must check:

  • first and last name;

  • street number and name;

  • additional address information;

  • postcode;

  • city;

  • country;

  • telephone number where required for delivery.

Paris Liss cannot be held liable for a delay or failed delivery resulting from an incorrect or incomplete address provided by the customer.

If a parcel is returned for this reason, reshipping may result in new delivery charges.


10. Changing the address after ordering

A request to change the address must be sent as soon as possible to:

contact@parisliss.com

Paris Liss cannot guarantee that a change can be made if the order has already been prepared or handed over to the carrier.

Once the parcel has been accepted, any changes depend on the carrier.


11. Damaged parcel

The customer is encouraged to check the condition of the parcel upon receipt.

If the parcel appears damaged, we recommend:

  • taking photographs of the packaging;

  • taking photographs of the product;

  • keeping the box and protective materials;

  • making specific reservations with the carrier where possible;

  • contacting Paris Liss promptly.

Contact :

contact@parisliss.com

Please include:

  • the order number;

  • a description of the problem;

  • relevant photographs.

These steps do not deprive the consumer of their statutory rights.


12. Parcel marked as delivered but not received

If the carrier's tracking shows the parcel as delivered but the customer has not received it, the customer should:

  1. check with people at the address;

  2. check the letterbox and any possible safe places;

  3. contact the carrier if necessary;

  4. contact Paris Liss.

Paris Liss may request information or statements required to open an investigation with the carrier.


13. Lost parcel

Where a parcel appears to have been lost in transit, Paris Liss may open an investigation with the carrier.

The time required to process this investigation depends on the carrier concerned.

If the loss is confirmed, Paris Liss will apply the appropriate solution in accordance with the customer's rights and applicable regulations.


14. Transfer of risk

For consumer customers, the risk of loss of or damage to the product transfers when the customer, or a third party designated by them, takes physical possession of the parcel.

The consumer's statutory rights remain fully applicable.


15. International deliveries

For orders shipped outside France or outside the European Union, additional charges may be payable at destination, including:

  • customs duties;

  • local taxes;

  • import charges;

  • carrier administration fees.

Unless otherwise stated, these charges are borne by the customer.

The customer is encouraged to check the rules applicable in their country before placing an order.


16. Returns

Pour toute demande de retour, le client doit consulter la Politique de remboursement et de retour disponible sur le site.

Return address:

PARIS LISS ( O.Kassidi )
A CHACUN SON BOX
3 rue Saint-Paul
89100 Sens
France


17. Contact

For any question concerning shipping or delivery:

Email: contact@parisliss.com
Telephone / WhatsApp : +33 780 930 930

Logistics address:

PARIS LISS ( O.Kassidi )
A CHACUN SON BOX
3 rue Saint-Paul
89100 Sens
France